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Contact Number: 01392 248333
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1. Acceptance of Orders


1.1 - These Terms should be read carefully by you before you place an order for goods. You will be asked to accept these Terms before placing your order. If you do not accept these Terms you should not place an order.

1.2 - When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a "Confirmation of Order" or "Order Dispatched" email. We reserve the right to reject an order where a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

1.3 - Goods contained on this website are offered subject to availability.

2. Delivery


2.1 - We aim to dispatch any orders received and paid for by 2pm on the same day (Mon-Fri). We will try our best to achieve this aim but does not imply a guarantee in any way.
Mainland UK orders lighter than 3kg will usually be delivered by Royal Mail and orders heavier than 3kg by courier although we reserve the right to choose the most appropriate delivery method. Orders sent by courier will usually be sent the next working day.

2.2 - An estimate of expected delivery times can be seen on our delivery details page.

2.3 - You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

2.4 - Every effort will be made to deliver goods as soon as possible after your order has been accepted, however we will not be liable for any loss or damage suffered due to a delay in delivery.

2.5 - If you fail to take delivery of the goods and the goods are returned to us, we reserve the right to charge you for additional delivery costs or to refund the cost of the goods and deduct the cost of delivery.

3. Back Orders


3.1 - If your item is not in stock, we will put the item on back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

3.2 - If we are unable to obtain new stocks of your item we will contact you to offer to refund the cost of the item or offer an alternative item.

4. Tax Charges


4.1 - For order made to the UK or within the European Union 20% VAT is included in the price. Orders delivered outside of the EU do not include VAT. We supply a VAT invoice with all orders.

4.2 - Where goods are sent to a delivery address outside of the the United Kingdom, you will be responsible for the payment of any import duties or taxes levied and responsible for complying with any legislation or regulations governing the importation of the goods into the destination country.

5. Credit Card Security


5.1 - When the order is placed at our website you will be taken to the secure payment page of our payment processor where they will securely handle your credit or debit card details.

5.2 - When payment is made by credit card or debit card online at no point are your card details seen or stored by us. The card details are processed by our chosen card processor who are fully PCI-DSS compliant.

5.3 - If you choose to make your payment over the phone your details will not be stored and will be handled and processed in compliance with PCI-DSS requirements.

6. Guarantee


6.1 - We guarantee to replace or refund faulty products upon receipt and inspection of goods, within a period of 12 months from the purchase date (excludes consumable products)

6.2 - Golf Tees - Due to the nature of the product golf tees are treated as a consumable and as such are excluded from the guarantee.

6.3 - Where goods fail within the guarantee period, you should contact us with details of the fault and obtain a product returns number.

6.4 - On return of the item we will inspect the item and if the fault is confirmed to be due to a manufacturing defect we will arrange for a repair or for replacement item to be sent to you.

6.5 - If the fault is found to be due to normal wear and tear, misuse or accidental damage we reserve the right not to repair or replace the item. If appropriate we may provide you with a quote for the repair of the item.

7. Contacting Us


7.1 - If you need to contact us, please email us using either the link or email address listed on our Contact Us page, alternatively you can call us on 01392 248333 (International +44 01392 248333), fax us on 01392 679056 or write to us at: Golf Tee Warehouse, 71 Hamlin Lane, Exeter, Devon, EX1 2SE, United Kingdom

8. Privacy Policy


8.1 - Cookies are used on this shopping site to keep track of the contents of your shopping basket.
You can set your browser to block cookies, but if you do so you will be unable to place orders on our website.

8.2 - Use of your information:
The information we collect from you is used to process your order and to supply the goods or services you have ordered.
It may also be used to contact you where necessary concerning details of your order.
Where you have consented, we may also use your information to inform you of new products and services we may add or with details of offers and promotions related to this website.
If at any time you wish to change your mind about receiving these emails you can opt-out by sending us an email or by writing to us at our postal address.
Additionally any marketing or promotional emails that we send to you will contain an option to unsubscribe from receiving any future emails.

For further information regarding our privacy policy, please refer to our full Privacy Policy.

8.3 - All data is collected lawfully and in accordance with the Data Protection Act 1998.

9. Returns Policy


9.1 - Items Faulty or Damaged in Transit
If any items you receive are found to be faulty or have been damaged in transit, we ask that you report it to us within 7 working days. If the items or packaging are visibly damaged and the delivery service requires a signature on receipt please sign the courier's delivery note as damaged. On receipt of the returned items we will either issue a replacement or provide a refund for the cost of the item. Where a refund has been requested we will also refund the full postage charge unless the item is part of a multiple item order in which case a proportion of the postage charge may be refunded. We will reimburse your reasonable return carriage costs, providing you have used the postage method advised by ourselves to return the goods.
If the product is found not to be faulty we will treat the return as a cancellation as outlined below.

9.2 - Cancellation
If you decide within 30 days of receipt of a product that you do not want to keep the item you can return the item to us for a refund or exchange of the item for an alternative product, unless it has been customised or personalised in any way Before returning the product you must notify us by email of your intent.
You are responsible for the cost of returning the goods and the goods must be returned in their original packaging and in an unused 'as new' condition.
Once you have notified us of your intent to return the goods we will issue a customer returns number and you will have a period of calendar 14 days to return the goods to us. Do not return an item without a returns number.
When we receive the item back we will check its condition and if it is in good condition we will process a refund via your original payment method.
If the original order was delivered free of charge a shipping charge will be made and deducted from any refund due.

9.3 - Incorrect Item Received or Shortage
If you have received an incorrect item or an item is missing from your order, we ask that you report it to us within 5 working days, we will then inform you how to proceed. If an item is missing please check the paperwork sent with your order to ensure the item is not being sent in a separate parcel.

9.4 - If you have purchased an item that is personalised or customised in any way we will be unable to offer a refund unless the item is faulty.

9.5 - It is your responsibilty to ensure that returned goods reach us. We cannot refund any item that is not returned. We recommend you request a proof of postage certificate (free) from the Post Office or send using recorded post when you return the goods and request that you to ensure the package is correctly addressed and adequately packaged..

9.6 - Please notify us of all returns before you send any items back as we cannot accept unsolicited returns.

9.7 - Your rights to return goods are protected under the EU Distance Selling Directive this can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.

9.8 - This refunds policy does not affect your statutory rights

 

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